Information We Collect

Running a financial education platform means we need certain information to provide our services effectively. Here's what we gather and why it matters.

Personal Information You Provide

When you sign up for our learning programs or contact us, we collect details you share directly:

• Name and contact information (email address, phone number)
• Mailing address for course materials or correspondence
• Payment details when you enroll in paid programs
• Professional background and educational history for program placement
• Financial literacy level and learning goals

Information Collected Automatically

Our website collects technical data to improve your experience:

• Device information (browser type, operating system, screen resolution)
• IP address and general location data
• Pages visited and time spent on our site
• Referring websites and search terms used
• Learning progress and course completion data

Educational Data

As you work through our programs, we track your learning journey:

• Quiz scores and assessment results
• Course completion rates and module progress
• Questions submitted to instructors
• Discussion forum posts and comments
• Case study submissions and project work

How We Use Your Information

We don't collect data just to have it. Everything we gather serves a specific purpose related to providing quality financial education.

Data Sharing and Third-Party Services

While we don't sell your data, we do work with trusted partners to deliver our services. Here's who might see your information and why:

Service Providers

• Payment Processors: Handle enrollment fees securely (they see payment card details, we don't)
• Email Service: Delivers course communications and updates
• Cloud Hosting: Stores course materials and your learning data
• Analytics Tools: Helps us understand how people use our platform
• Video Hosting: Delivers educational video content

All these partners operate under strict data protection agreements. They can only use your information for the specific services they provide to us.

Legal Requirements

Sometimes we're required to share information with authorities:

• Complying with court orders or legal processes
• Responding to requests from Australian regulatory bodies
• Protecting our legal rights or those of our students
• Preventing fraud or investigating security issues

Business Transfers

If solveriqan merges with another organization or transfers ownership, your information might be part of that transition. We'd notify you beforehand and ensure any new owner respects these privacy commitments.

Your Privacy Rights

Australian privacy law gives you significant control over your personal information. You're not just a data point to us—you have real rights we take seriously.

How to Exercise Your Rights

Email us at support@solveriqan.pro with your request. We'll need to verify your identity (usually just confirming your registered email), then we'll process your request within 30 days. Some requests might take longer if they're complex—we'll keep you updated.

Data Security Measures

Protecting your information isn't just good practice—it's essential. We've implemented multiple layers of security to keep your data safe.

Technical Safeguards

• SSL encryption for all data transmitted to our servers
• Encrypted storage for sensitive personal information
• Regular security audits and vulnerability testing
• Firewall protection and intrusion detection systems
• Multi-factor authentication for staff accessing student data

Administrative Protections

• Strict access controls—staff only see data necessary for their role
• Regular privacy training for all team members
• Confidentiality agreements with employees and contractors
• Incident response procedures if a breach occurs

Data Retention

We don't keep your information forever. Here's how long we retain different types of data:

Active Student Records

While you're enrolled and for 7 years after course completion. This meets Australian educational record-keeping requirements and allows us to verify your credentials if you need proof of completion later.

Financial Records

Payment information is kept for 7 years to comply with Australian taxation laws. Credit card details are deleted immediately after processing (our payment processor handles storage securely).

Marketing Data

If you subscribe to our newsletter or marketing emails, we keep your contact information until you unsubscribe. After that, we delete it within 30 days.

Website Usage Data

Analytics and technical data is typically anonymized after 26 months, making it impossible to link back to you individually.

Requested Deletions

When you request data deletion, we remove personal identifiers within 30 days. Some anonymized data might remain for statistical purposes, but it can't be traced back to you.

Cookies and Tracking Technologies

Like most websites, we use cookies—small files stored on your device that help our site work properly. Here's what they do:

Essential Cookies

These keep the site functioning. They remember you're logged in, maintain your session, and ensure security features work. You can't disable these without breaking basic functionality.

Analytics Cookies

These help us understand how people use our platform—which pages are popular, where students get stuck, what content resonates. The data is aggregated and anonymized.

Preference Cookies

Remember your settings like language preference, video quality, or notification preferences so you don't have to reset them every visit.

Managing Cookies

Your browser lets you control cookies. You can block them entirely, though this might limit site functionality. Check your browser's help section for instructions—each one handles it differently.

Children's Privacy

Our courses are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our programs, please have a parent or guardian contact us.

If we discover we've inadvertently collected data from a minor without proper consent, we'll delete it immediately.

International Data Transfers

We're based in Australia, and most of our data stays within Australian servers. However, some service providers operate internationally, which might mean your data is processed overseas.

When this happens, we ensure:

• The receiving country has adequate privacy protections (as assessed by the Australian Information Commissioner)
• We have contractual safeguards requiring the same level of protection we provide
• You're informed about international transfers when you sign up

Currently, we may transfer data to providers in the United States and the European Union, both of which have recognized privacy frameworks compatible with Australian law.

Changes to This Policy

Privacy practices evolve, and so does this policy. When we make significant changes, we'll notify you via email and post an updated version here with a new "Last Updated" date.

Minor clarifications or updates to contact information might happen without notification. We recommend reviewing this policy occasionally, especially before enrolling in new programs.

If changes affect how we use data you've already provided, we'll give you an opportunity to opt out or withdraw consent where legally required.

Australian Privacy Principles Compliance

solveriqan adheres to all 13 Australian Privacy Principles outlined in the Privacy Act 1988:

• APP 1: We maintain this transparent privacy policy and handle personal information openly
• APP 2: You can interact with us anonymously where practical
• APP 3: We collect information only when necessary for our educational services
• APP 4: We don't handle sensitive information without explicit consent
• APP 5: We're transparent about how we collect and use data
• APP 6: You can access your personal information upon request
• APP 7: Direct marketing complies with opt-out requirements
• APP 8: International transfers follow appropriate safeguards
• APP 9: We maintain adoption and disclosure records
• APP 10: Information quality is maintained and updated
• APP 11: Robust security protects your data
• APP 12: You can access your personal information
• APP 13: Correction procedures are clearly defined